Frequently Asked Questions


STORE CURRENCY

CAN I VIEW PRICES IN MY CURRENCY?

All prices displayed on this website are in USD (United States Dollars).

While The Mindful Series is an Australian-based company, we are focused on making our products available globally, and have elected to display all prices in a single, accessible currency. In time, we may offer localized pricing and will let you know via email if this change is made.


SHIPPING &
DELIVERY TIMES

WHAT SHIPPING COSTS CAN I EXPECT?

Currently, The Mindful Series products are available to ship to the states and territories of Australia, New Zealand and 49 of the 52 States of America. We hope to also be able to provide our products to our friends in the United Kingdom soon.

AUSTRALIAN CUSTOMERS

Our Australian customers will receive their shipments from a local Australian facility. We use Australia Post for deliveries and offer trackable domestic shipping free of charge with any purchase of a single planner or with an annual membership.

NEW ZEALAND CUSTOMERS

Our New Zealand customers will receive their shipments from our Australian facility. We use Australia Post for deliveries and offer Economy Air shipment for a flat fee of US$6.00 with any purchase of a single planner. Purchasing multiple products will increase the postage costs by $2.00 per additional product in the order. For a limited time, shipping costs for an annual membership will be charged at a single planner rate, meaning the second, third and fourth shipments are free of charge.

UNITED STATES OF AMERICA CUSTOMERS

Our USA customers will receive their shipments from our United States facility. We use the United States Postal Service (USPS) for deliveries and offer Priority Mail shipment for a flat fee of US$7.00 with any purchase of a single planner. Purchasing multiple products will increase the postage costs by $2.00 per additional product in the order. For a limited time, shipping costs for an annual membership will be charged at a single planner rate, meaning the second, third and fourth shipments are free of charge.

I really want to become a member, but I don’t live in Australia, New Zealand or USA! Can you help?

It’s always worth reaching out to discuss this with us. We are a new company and want to be able to services as many mindful thinkers, creators and makers as possible. Get in touch if you’re interested in becoming a member and we will see how we can make magic happen!

WHEN WILL I RECEIVE MY ORDER?

Most orders are processed for shipment within 24-48 hours. Delivery times can range from 3-8 days for domestic shipments and up to 14 days for internationals shipments. You will receive tracking details once your order is shipped so you can keep track of when to expect delivery of your new mindful products.


ANNUAL
MEMBERSHIP

HOW DOES MEMBERSHIP WORK?
WHAT ARE THE ADVANTAGES OF BECOMING A MEMBER?

The Mindful Series planners are designed to be lightweight and easy to carry wherever you venture in the world. For this reason, each volume in the series is based on a 90 Day cycle. An annual membership allows you to receive four planners per year and access additional member-only benefits, such as occasional member-only discounts, opportunity to become an affiliate, access to our closed Facebook group and invitations to exclusive member-only digital and IRL events.

The Mindful Series membership is an upfront annual payment of US$100. Upon signing up, your first planner ships immediately and then you’ll receive a brand new volume of The Mindful Series planner every 11 weeks. You can cancel anytime without penalty. This is less expensive and easier than ordering single planners each time you need a new one.

Like a magazine subscription, you’ll be prompted to renew your annual membership each year, until you cancel.

Members also have access to our 30-day money-back guarantee — so if you receive your first planner and decide it’s not quite right for you, you can request a full refund within the first 30 days.

How can I view/manage my membership?

You will be prompted to create an account when purchasing an annual membership. If that didn’t happen, don’t worry! You can create an account easily. Be sure to use the same email address you used to purchase. Inside your account, you can update your address, view your upcoming orders, and update your payment information.


PLANNER SPECIFICATIONS

THIS DOESN’T LOOK LIKE OTHER PLANNERS I’VE HAD?

Right now, we are in ‘minimum viable product’ stage. If people (like you!) love this version, our plan is to go to the next stage of development, and offer premium finishes such as flexibound lay-flat cover, ribbons and additional embellishments. We are always open to your feedback.

What are the specifications of your planners?

Dimensions: 6" x 9"
Weight: 0.6 lbs or 0.25 kgs
Cover: paperback in gloss or matte*
Pages: 126
Perfect-bound

Includes 104 pages of prompts, including 78 daily exercises of noticing, reflection or curiosity, plus 13 weekly observations and intention setting check-ins.

* Limited time only.

ARE YOUR PLANNERS DATED?

No. All our planners have a space for you to write the date, so you can start your mindful journey at any time of the year. 

HOW CAN I ATTACH MY PEN TO YOUR PLANNER?

Try this! Let us know if it works for you. We also like this option as an alternative.

How can I find my place easily in your planner?

We hope to include ribbon in a future version of our planners, but until then, we kinda love these creative alternatives:


AFFILIATE
PROGRAM

Do you have an affiliate or referral program? Can I get credit if I refer someone to The Mindful Series?

We will soon! We will be launching our affiliate program in a little while. Send us a DM on Instagram or Messenger if you’re interested and we’ll make sure we keep in touch.


NEED HELP WITH
SOMETHING ELSE?

My question isn’t listed

Get in touch with us via the contact page or via social and we’ll do what we can to assist. We will constantly be updating these FAQs, so don’t be shy - you’ll be doing us a favour by letting us know what’s on your mind.

I’m struggling to get started, help!

If you have one of our planners and aren’t sure how to get started, try joining the closed Facebook group (groups listed here) to see how others are using it, or search the hashtag on social media for inspiration. e.g. search #mindfulstrategist on Twitter or Instagram to connect with The Mindful Strategist community.